Shipping policy

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JWOLLEE SHIPPING POLICY

Last Updated: 22/08/2026

At JWOLLEE, we strive to deliver your order as quickly and efficiently as possible. Please review our shipping information below before placing your order.

Processing Times

All orders are processed within 1-2 business days of payment confirmation.

Orders placed on weekends, public holidays, or during promotional periods may require additional processing time.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details (where available).

Shipping Within New Zealand

Standard Shipping

Delivery Time: 2-5 business days
Cost: $7.99 NZD

Free Shipping

We offer FREE Standard Shipping on all New Zealand orders over $110 NZD.

Free shipping is automatically applied at checkout once your order qualifies.

Rural Deliveries

Rural addresses may require an additional 1-3 business days for delivery.

International Shipping

We currently ship to selected international destinations.

Shipping fees and estimated delivery times are calculated at checkout based on destination and order value.

Please note:

International customers are responsible for any customs duties, taxes, import fees, or other government charges that may apply.
Delivery times may vary due to customs processing and local courier services.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email.

Tracking information may take up to 24 hours to become active after dispatch.

Delivery Delays

While we aim to meet all estimated delivery timeframes, delays can occasionally occur due to:

Courier network disruptions
Severe weather conditions
Public holidays
Customs inspections
High-volume sales periods
Events beyond our reasonable control

JWOLLEE is not liable for delays caused by third-party shipping providers.

Incorrect Shipping Information

Customers are responsible for ensuring all shipping information is accurate when placing an order.

If incorrect address details are provided:

Additional shipping charges may apply.
Delivery delays may occur.
JWOLLEE is not responsible for parcels delivered to an incorrectly supplied address.

Please contact us immediately if you notice an error in your delivery details.

Lost or Missing Parcels

If your tracking shows delivered but you have not received your parcel:

Check around your property and with household members.
Contact the courier directly.
Contact JWOLLEE Customer Support within 7 days of the delivery notification.

We will work with the courier company to investigate the issue; however, we cannot guarantee replacement or reimbursement where tracking confirms successful delivery.