Refund policy

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JWOLLEE RETURNS POLICY

Online Returns

At JWOLLEE, we want every purchase to meet your expectations. If you are not completely satisfied with an item purchased through our online store, eligible products may be returned for a refund within 30 days from the date of delivery.

Approved refunds will be issued to the original payment method used when placing the order.

Please note that we do not offer direct exchanges for online purchases. If you require a different size, colour, or product, simply return the original item for a refund and place a new order through our website.

Eligibility Requirements

To qualify for a refund, returned items must:

Be lodged for return within 30 days of delivery
Remain in their original condition and show no signs of wear
Be unused and unwashed
Include all original tags and labels
Be accompanied by proof of purchase, such as an invoice, receipt, or order confirmation

JWOLLEE reserves the right to decline returns that do not comply with these requirements.

Non-Returnable Products

Due to hygiene and safety considerations, the following items cannot be returned or refunded unless they are deemed faulty:

Bodysuits
Underwear and intimate apparel

Sale Merchandise

Items purchased on sale may be returned for a refund, provided they satisfy all return eligibility requirements.

Products identified as Final Sale are not eligible for return, exchange, or refund unless they are faulty or required by applicable consumer laws.

Promotional Offers and Multi-Buy Purchases

Where products are purchased as part of a promotional offer, bundle, or multi-buy deal, any refund amount will be adjusted to reflect the discount received at the time of purchase.

If only part of a promotional purchase is returned, the refund will be calculated based on the discounted value of the returned item.

Where all items included in the promotional offer are returned, the total amount paid for those products will be refunded, excluding any delivery charges where applicable.